IT SOLUTIONS
So you can focus on the success of your business


Established in 2001,
Z Networks has been delivering exceptional IT services to over 900 clients and counting. Our clients are diverse, ranging in industries, locations; small business to large corporations. We recognize the independent needs of our clients and make it a priority to not only meet their needs, but exceed their expectations.
  • Our smallest client is a capital management firm with 3 employees.
  • Our largest client is a mechanical contractor with 280 employees
  • The average size of a first time Z Networks client is 16 users.

Our Commitment
At Z Networks, we know that your business has better things to do than worry about IT problems. We provide IT support and technology directly to businesses, so you can focus on the success of your business. When you partner with Z Networks, you can be sure that you've gained a valuable IT partner that will work tirelessly to support your business.


We Learn About Your Business
Your business is unique and deserves to be supported by an IT partner that takes the time to learn from their clients. We strive to understand the impact IT has on our clients and discover how IT can make their business more successful. We start with an extensive onboarding process where we take as much time needed to discover assets, meet users, map your environment, and develop a support strategy.

Committed to Proactive Planning and Long-Term Strategy
Z Networks long-term technology plans are tailored to meet the specific needs of our clients and to drive results for their businesses. These plans include: supporting your processes, security policies, migration strategies, and device replacement/warranty schedules. We analyze the components each technology plan monthly and evaluate any changes that may be needed

Z Networks Founded by an IT Director
Mike Goodman. Z Networks founder and CEO has been managing IT departments, IT infrastructures, and technology think tanks for over 20 years. Mr. Goodman is an expert in IT systems and network management and is considered one of the nation's top experts in merging complex, compliance dependent IT departments, and IT infrastructures. Prior to founding Z Networks, Mr. Goodman has worked special technology and consulting assignments for a variety of companies and industries working with names such as: NASA, Mitsubishi, Panasonic, and Microsoft to name a few.

Z Networks still follows the main priorities set by Mr. Goodman from day one; We provide the very best, ethical customer experience and inform clients of every scenario, making sure company uptime, individual uptime, and application uptime exceed expectations.

To this day, Mr. Goodman makes sure that Z Networks is constantly improving and adhering to its main priorities:
  • He receives a copy of every voicemail left at our helpdesk in real time and follows up with our technicians.
  • He receives a copy of every suggestion email.
  • He receives every response, good or bad, from our survey system (which is included on every closed ticket) and reviews the comments.
"We choose Z Networks because the CEO is an IT Director who has built hundreds of helpdesk and IT services delivery teams. We wanted our employees to experience a better IT environment, why not choose the expert that has done it a thousand times? It was a no brainer for us."

Our CEO values every critique and views customer input as the best way to improve our service delivery.

Asset ManagementReal time information with purchase dates, warranty information, replacement schedules, assigned users, and user statistics.

Ticket TrackingReal time information for open/closed trouble tickets. Displays the status of tickets currently being worked on.


Project TrackingSee what projects are recommended and scheduled. Displays real-time percentage complete on existing projects.

Alerts & AnalysisSee alerts and non-critical notifications as we see them. Review server & security analysis.

ReportingRun reports on hours used for helpdesk vs projects. Compare month to month.

Situation room in Marysville, WA.
The Z Networks Dashboard
When you partner with Z Networks, you also receive our custom-built Technology Dashboard. This feature allows you to access all the information we have on your network in real-time.

Our Dashboard keeps us accountable with:
  • Reminders and Assignments
  • Upcoming Scheduled Maintenance
  • Event and Pre-Scheduled Visit Calendar
Our Dashboard allows detailed device management such as:
  • Manage and Deliver Patches
  • Timely Device Statistics
  • Remote Control Access
  • Allows Remote Wipe




Proactive Maintenance

Z Networks provides maintenance such as: patches, services pack and roll ups. When you partner with Z Networks, you are partnering with a company whose proactive approach to IT will give you the peace of mind you need.



Monitoring & Analysis

Z Networks doesn't just sit back and wait for a crisis to happen. We continuously monitor your network and devices, provide server bench stress tests and analyses, backup verifications, and report server/network uptimes to stop problems before they ever affect your business. When there is an emergency, our highly skilled engineers offer immediate support.



Security

Z Networks uses an extensive vault of tools. Our security team analyzes thousands of threats per day. We watch all aspects of you network, including intrusion detection, and identify known malicious entities probing your systems. If a threat is identified, we take all necessary steps to protect your network, your intellectual property, and your users.

Z Networks Main Headquarters is Located in Marysville, WA.
"Z Networks did exactly what they said they would do, and they always have someone there to answer the phone when we call."
- Surplus Lines














A Z Networks Partner
Remote and Onsite Services
As a local IT partner, Z Networks provides your business with enterprise level IT support at a fraction of the cost of internal staffing. Our clients receive onsite and remote technical support for their users, servers, and devices.

Strategy and Team Effort
Every client is partnered with a IT Coordinator who works directly with them: managing a team of network engineers to support their account and implement their IT technology plan. As your IT partner we're always ready to provide consultation and project management services. Our insightful solutions are quick, effective, and increase productivity.

If you are a business in need of reliable IT support and planning services, take a look at Z Network's Complete IT Support.

How Does the Transition to Z Networks Work?
When you choose Z Networks as a partner, we do everything we can to assure you that you have made the right decision. We start by assigning an Onboarding Specialist to your account. Our Onboarding Specialists have very strong technology skills; they have several certifications and first-hand knowledge of complex routing issues. Your Onboarding Specialist will walk through your environment, discover all technology equipment, asset tag all devices, document everything they find, and create a series of network maps. Our onboarding process is very in depth and thorough.

Once your onboarding is complete, we assign an IT Coordinator to your company. Z Networks IT Coordinators are expert level engineers with years of experience in technology. Along with your IT Coordinator, 4 other Engineers are assigned to your team.

Your team will consist of:
  • 1 IT Coordinator
  • 1 Senior Lead Helpdesk Engineer
  • 2 Helpdesk Engineers
  • 2 Network Field Engineers
The Onboarding Specialist personally trains your team, reviewing all documents and network maps with them. In many cases additional walkthroughs may be requested to ensure your team has the best understanding of your company infrastructure. This is all done prior to our services start date.

The Senior Lead Engineer and Helpdesk Engineers that are on your team are located in our different offices for redundancy. Your IT Coordinator develops a strategy, outlines productive projects, and creates the network plan going forward, while working with your Senior Lead Engineer to manage all activities: including trouble tickets, field visits project planning and project management. Together, they audit tickets, projects, technology plans, and strategies. Your IT Coordinator and Senior Lead Engineer are there to make sure you receive the customer services level you expect.



Situation Room

Situation rooms are used for monitoring and maintaining networks. They are also used to resolve outages and escelated issues.


Helpdesk Office

Helpdesk offices provides our engineers close quarters for collaboration and cross training. Primarily focusing on support tickets and phone calls.


NOC

Network Operations Centers provide alerts and notifications to teams of engineers. NOC's include all 3 other offices.


Field Office

Field offices provide a place where field engineers can get caught up on tickets. Techs are dispatched from field offices for onsite support.