Z Networks Complete Technology Outsourcing Solutions
Designed for companies with an IT department or building one. Z Networks sets the pace by implementing policies and procedures that your IT dept can follow and benefit from. We provide your current staff or soon to be hired staff complete access to our internal solutions so your people can have the very best resources available to them. This service is very popular with merging companies, fast growth or companies affected by recent turnover in long term IT staff.

Technology strategy
We start with a thorough assessment of your network, computers, servers, and current strategy.
We develop a strategy based off of your current network devices, IT needs, business growth (both previous and projected) and budget. If a budget does not exist we work with you to develop one.

Onsite services
We assign re-occurring dates for onsite visits. These dates can be modified in any way that works best for your company. During these visits users can expect Z Networks technicians to assist them in any way and complete small projects and routine maintenance items.

Remote management
Your entire network including all servers and workstations are monitored and managed around the clock. Workstation and servers are pro-actively patched with security and performance updates.

Network Planning
As a team we review your strategy; we review server logs, refresh strategies, migration plans. We assume all responsibility of managing your network from end user experience to server migrations.

Frontline and ticket issue triage.
You have complete control over how issues are resolved within your company. Our helpdesk can triage an inbound issue and either remotely resolve the issue or escalate it to your onsite team, or dispatch field tech accordingly. You can also perform triage in your environment and utilize our escalated team for complex end user or network based issues. Planning and migrations can be planned together and executed by your staff, ours, or both.

Complete Technology Outsourcing Solutions includes:
  • Network Monitoring
  • Desktop Monitoring
  • Desktop Maintenance
  • Desktop Patch Management and Updates
  • Server Monitoring
  • Server Maintenance
  • Server Patch Management and Updates
  • Scheduled Server Maintenance (onsite & remote)
  • Monthly Security Assessment
  • Exchange Optimization (If applicable)
  • Emergency Helpdesk services (onsite, phone & remote)
  • Project management and budgeting.
  • End user experience (onsite)
  • Technology Panning and forecasting
  • Scheduled Onsite visits and end user experience (onsite)
  • Asset Management
  • Vendor Management & Procurement
  • Frontline call support with escalation selection (your staff or ours)
  • Ticket resolution monitoring and time specific task management
  • IT Process management

Is it common to have internal staff and outsource?
It is very common to have internal staff that provides support for core applications such as an ERP system. And outsource network security and infrastructure management?

Z Networks Complete technology Outsource can work in a multitude of ways and is easily scalable to fit the exact needs of an enterprise environment monthly or per project.