Z Networks Pro-Active IT Services

Pro-Active IT support service is our flagship product. It's a perfect solution for growing companies of any size that see a need for a strong technology environment. Pro-Active service is a complete IT department dedicated to your company. You receive full access to our helpdesk, field technicians, network administrator, project managers and network planners for a fraction of the cost of a single technology expert.

Technology strategy
We start with a thorough assessment of your network, computers, servers, and current strategy.
We develop a strategy based off of your current network devices, IT needs, business growth (both previous and projected) and budget. If a budget does not exist we work with you to develop one.

Onsite services
We assign re-occurring dates for onsite visits. These dates can be modified in any way that works best for your company. During these visits users can expect Z Networks technicians to assist them in any way and complete small projects and routine maintenance items.

Remote management
Your entire network including all servers and workstations are monitored and managed around the clock. Workstation and servers are pro-actively patched with security and performance updates.

Network Planning
This is what sets Z Network apart from the rest. Monthly and as a team we review your strategy, we review server logs, refresh strategies, migration plans. We assume all responsibility of managing your network from end user experiences to server migrations.

Time control
Our Pro-active network support is based off of the number of devices and a strategy of time that is needed to perform all maintenance and execute projects. We can bank hours monthly and allow for heavier months in the future depending on the projected rollout of devices or software.]

Pro-Active Technology Solutions includes:

  • Network Monitoring
  • Desktop Monitoring
  • Desktop Maintenance
  • Desktop Patch Management and Updates
  • Server Monitoring
  • Server Maintenance
  • Server Patch Management and Updates
  • Scheduled Server Maintenance (onsite & remote)
  • Monthly Security Assessment
  • Exchange Optimization (If applicable)
  • Emergency Helpdesk services (onsite, phone & remote)
  • Project management and budgeting
  • End user experience (onsite)
  • Technology Panning and forecasting
  • Scheduled Onsite visits and end user experience (onsite)
  • Asset Management
  • Vendor Management & Procurement

Non-stop support
In addition to onsite visits, your company may utilize our helpdesk services via phone or email, and can request additional visits or emergency response. After hours and weekends are also available for project rollouts and critical outages.

Pro-Active services is a complete monitoring, managements, planning, and emergency response solution giving you complete results as if you had a full time team of IT personnel.